Last updated: [September 2026]

Processing Time

Orders are processed within [1–3] business days of purchase (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

We offer the following shipping option at checkout:

Method	Cost
Express Shipping	$4.99 — Free on orders $50 and up

Delivery times are estimates provided by our shipping carrier and are not guaranteed. Delays due to weather, customs, carrier issues, or high order volume may occur and are outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow [24–48] hours for tracking information to update after shipment.

Shipping Destinations

We currently ship to: United States, Canada, United Kingdom, Australia, New Zealand, and Singapore.

International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at [hello@our-first-steps.com] as soon as possible — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, please contact us at [hello@our-first-steps.com] within 15 days of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund.

For packages marked as delivered by the carrier but not received, please contact us at [hello@our-first-steps.com] so we can assist — we will file a claim with the carrier.

Order Delays

If your order is significantly delayed beyond the estimated delivery window, please reach out to us at [hello@our-first-steps.com] and we'll help track it down.

Questions

For any shipping-related questions, contact us at hello@our-first-steps.com.

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Note: Shipping destinations and rates above are pulled directly from your store's "All Shipping" delivery profile. A few things still need your input: processing time, exact delivery windows per country, and your lost/stolen/damaged package policy. Since shipping policies interact with consumer protection laws (which vary by country/state), it's worth a quick review against your specific fulfillment setup rather than treating this as legal advice.

Also worth deciding: your store has a second, unused delivery profile ("General profile") priced in SGD covering different countries (including the EU, Japan, South Korea, etc.) that isn't reflected here since it has no products assigned. If you intend to eventually ship more broadly, let me know and I can fold that into this policy or flag it for cleanup in Shopify.